Current Employment Status:
Hired Full Time on May 11, 2022

Ma.

Amazon Shopify Lister CustomerService Zendesk | Amazon Merch

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors Degree

Last Active

June 15th, 2024 (7 days ago)

Member Since

October 10th, 2016

Profile Description

A dedicated and hard-working person. I can effectively utilize and contribute to the progressive development of the institution. I worked for 3 years as an Amazon VA, managing the seller central account, product research, and listing. Expertise in product listing and optimization across different e-commerce platforms, including Amazon and Shopify. I worked as a Merch Amazon specialist and customer service representative for Amazon and Shopify. I help Amazon sellers increase sales through profitable products and marketing strategies, social media marketing, and managing the social media accounts of Amazon clients.

Great English writing and communication skills.  

KNOWLEDGEABLE IN THE FOLLOWING TOOLS: 

• Helium 10, Data Dive, Amazon Brand Analytics, and other Amazon tools; Asana, Slack, Google Drive, Google Docs, Microsoft Office, Zendesk and Gorgias

AMAZON VA
* Manage Seller Central/Amazon Account Management
- Daily Account Check - Daily Listing Check - Weekly Product Review Report- Check unauthorized resellers.- Upvote a 5-star rating or customer review.- FBA Returns Report
* Product Research and Listing 
- Search for profitable or winning products based on client criteria.
- Create Amazon listing, do keyword research, and use optimization strategies. 
- Auditing the product listing, such as the title, description, price, pictures, and reviews
* Creatives for Amazon
- Creating listing images, A+ content, and brand story ideas, including engaging images, infographics, and other creative assets to help Marketplace sellers boost sales.
- Creating Amazon Store Front for the Brands
- Creating and scheduling Amazon Post for organic advertising
* Amazon Customer Service
- Respond to all customer and buyer messages. - Create messaging template based on the brand.- Manage Support Cases
* Merch by Amazon
- Searching for merch trending designs - Create merch listing with high-ranked keywords.- Keyword research and managing PPC

* Creating an Amazon SOP

SHOPIFY VA
* Manage the Shopify Store* Customer service using Zendesk and Gorgias* Create a SOP and messaging template.* Using Slack for channel/team communication* Using Click Up to assign tasks

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: 1 - 2 years

Other Skills

E-Commerce » Amazon

Experience: 1 - 2 years

E-Commerce » Amazon » Seller Central

Experience: 1 - 2 years

E-Commerce » Amazon » Listing Management

Experience: 1 - 2 years

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

E-Commerce » Product Research

Experience: 1 - 2 years

Customer Support » Ecommerce » Amazon » Helium10

Experience: 1 - 2 years

Basic Information

Age
31
Gender
Female
Website
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Address
Koronadal, South Cotabato
Tests Taken
IQ
Score:  95
DISC
Dominance: 21%
Influence: 31%
Steadiness: 30%
Compliance: 18%
English
C1(Advanced)
Uploaded ID
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