Dynamic and highly adaptable professional with over a decade of experience spanning technical support, e-commerce operations, and executive administration. Proven track record of streamlining business workflows, managing platforms like Shopify and Zendesk, and resolving complex technical and client inquiries. Adept at balancing multifaceted responsibilities—from Google Workspace administration and SLA management to calendar coordination and CRM optimization. A proactive problem-solver dedicated to driving operational efficiency, enforcing data security protocols, and delivering exceptional customer experiences.
Experience: 2 - 5 years
Experience: 5 - 10 years
I have a decade of experience in business process outsourcing (BPO), focusing on customer service and technical support.
Experience: Less than 6 months
I worked with Google Workspace as a support, with a particular emphasis on Google Drive and Google Calendar.
Experience: 6 months - 1 year
At Shopify, I served as a support associate directly assisting business owners using their e-commerce platform, eventually advancing to a role as a training mentor.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 6 months - 1 year
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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