Virginia

Customer service/Cold caller/Appointment Setter/BDR

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

June 24th, 2026 (today)

Member Since

June 25th, 2024

Profile Description

Customer Service Representative with over 3 years of experience in telephone-based support, including sales, technical assistance, and customer care. Proficient in major customer service software and skilled in conflict resolution. Additionally, I bring hands-on experience as a cold caller for both B2B and B2C campaigns across diverse industries such as cryotherapy, energy savings programs, car insurance, and dog training services. I’m eager to leverage my communication skills, adaptability, and consultative approach to contribute effectively in a dynamic customer service role.

Top Skills

Marketing » CRM

Experience: 1 - 2 years

I'm using CRM to check for customer's account, update demographics, and check for refils of medications. Having an efficient sales process by measuring and analyzing if member's medication can be transfered to us or if they're eligible for refills. Checking for their benifits and over the counter allowance.

Customer Support » Technical Support

Experience: Less than 6 months

Handling three line of business i.e internet issues, cable chanel issues, and landlines.

Customer Support » Healthcare

Experience: 1 - 2 years

Handling Medications of customers, providing refills, explaining benifits allowance.

Other Skills

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Creating complex formulas and making the work fast and easy, working with pivot tables, generating reports, analysing team data, Automation of task to save time.