Executive Virtual Assistant | Admin, Marketing, Operations, Bookkeeping & Custom

Served as the primary client-facing contact across three U.S.-based businesses. Handled high-volume inbound and outbound calls, emails, and SMS communications in fast-paced environments including a legal mass tort firm managing 500+ active cases. Consistently praised by CEOs for delivering professional and reliable client experiences. Previously maintained a 4.8 out of 5.0 satisfaction rating as an online ESL instructor. I treat every client interaction as a direct reflection of the business I represent.

I have supported U.S.-based CEOs and executives across tax services, insurance, and legal case management. I managed full calendar and email operations, handled multi-line phone systems via Ooma, coordinated all client communications, and ran email marketing campaigns through Mailchimp. I also built and maintained a company website on GoDaddy with SEO-optimized blog content. My systems and proactive task management collectively freed up 10+ hours per week for one CEO, allowing them to focus entirely on high-level business decisions.

I have worked as a full-time remote VA for U.S.-based clients across three industries. Core responsibilities included inbox and calendar management, client communication across phone, email and SMS, SOP creation, appointment scheduling via Calendly, data entry and records management, graphic design in Canva, and general operations support. I consistently operated as a trusted extension of the executives I supported, taking ownership of tasks without needing to be followed up on.

I have hands-on experience managing and operating multiple CRM platforms across different industries. In Salesforce (Litify), I managed 500+ active legal cases for a U.S. mass tort law firm, documenting every client interaction and case update with zero dropped follow-ups. In GoHighLevel, I built automated pipelines, configured lead tracking stages, and set up text drip campaigns to nurture and advance cold contacts through the sales funnel. I also worked with SalesGodCRM for outbound campaign management and have working familiarity with HubSpot for contact management and pipeline tracking. Across all platforms, my focus has been the same: making sure no lead, case, or client falls through the cracks.

Used across all VA roles for email, calendar, document creation, spreadsheets, and file management. Maintained detailed call logs and action item trackers in Google Sheets, coordinated scheduling in Google Calendar, and collaborated with teams via Google Meet and Drive.

I managed a caseload of 500+ active clients under the Depo-Provera mass tort case for a U.S. law firm through ContactPoint360. I tracked case progress, requested medical records and legal documents, and ensured all case requirements were met to keep cases moving forward. I coordinated directly with attorneys, paralegals, and internal teams to align on case status and next steps. All client interactions, documents received, and case updates were accurately documented in Salesforce (Litify) in compliance with legal case management standards. I handled high-volume inbound and outbound client communication across phone, email, and SMS simultaneously, and conducted outbound calls to 100+ contacts regularly via a Twilio Flex-integrated dialer. I consistently exceeded the daily productivity benchmark of 42 tasks and was offered a trainer position within one month of joining — reflecting rapid mastery of legal processes and strong performance in a regulated, high-volume environment.

Managed all CEO appointment scheduling and rescheduling via Calendly across multiple roles. Maintained optimal calendar flow, minimized conflicts, and ensured every meeting was confirmed and followed up on.

BS in Accountancy graduate, Cum Laude (GWA 1.23). Experienced in financial record-keeping, reconciliations, and report preparation using Microsoft Excel. Served as appointed bookkeeper for a school organization during senior year — maintained receipts, prepared monthly financial reports, and upheld financial transparency and accountability. Completed QuickBooks Online certification (Intuit, 2026). Familiar with general bookkeeping processes applicable to small business and executive-level financial management.

Executed targeted email marketing campaigns through Mailchimp for a U.S.-based tax firm, driving client engagement and maintaining consistent outreach. Handled list management, campaign setup, and performance monitoring.

alesforce, or Marketing Automation) ⭐⭐⭐⭐⭐ | Experience: 1–2 years Built and managed automated workflows and CRM pipelines across multiple platforms. Configured text drip campaigns in SalesGodCRM, automated pipeline movements in GoHighLevel, and managed 500+ legal cases in Salesforce (Litify) with zero dropped follow-ups. Also built automated system integrations using Zapier and Make, and independently deployed AI tools including Vapi, Lindy AI, and Genspark — including building a fully functional AI voice agent for outbound calls and appointment scheduling from scratch.

Created brand logos, social media graphics, flyers, slide presentations, SOPs, lead magnets, and marketing materials across all VA roles using Canva. Designed complete brand identity for a U.S. tax firm including logo and website visuals. Consistently delivered polished, on-brand content independently.

Built and maintained a company website on GoDaddy for a U.S. tax firm, including layout design, branding, and SEO-optimized blog content. Performed website edits and redesign updates on GoHighLevel sites, independently integrating custom HTML to execute the CEO's vision.

Configured and operated cold calling systems using ProspectBoss and Kixie. Conducted outbound calls to 100+ contacts regularly via Twilio Flex-integrated dialer, created call scripts, and built supporting automations. Designed the end-to-end cold calling process independently for a U.S. insurance client.

I have applied AI tools practically across multiple roles to solve real business problems, not just as a user but as someone who builds with them. I independently researched and deployed Vapi to build a fully functional AI voice agent for outbound calls and appointment scheduling from scratch, with no prior training on the tool. I also configured Lindy AI for workflow automation and used Genspark for research and content generation. For day-to-day operations, I use ChatGPT, Claude, and Gemini regularly for task optimization, content drafting, SOP creation, and prompt engineering. What sets my AI proficiency apart is that I do not wait to be trained on new tools. I find them, learn them, and deliver results with them, often within the same day.

I built a functional AI voice agent using Vapi for outbound calls and appointment scheduling, integrating it with Zapier and Make to connect the system and automate the workflows that made it run. I completed this through self-directed research with no prior training on any of the three tools and delivered a working output within the same client engagement. I have foundational hands-on experience with Zapier and Make specifically in the context of AI tool integration and am continuing to build on this.