Can utilize the following applications under microsoft such as Word, Excel, Powerpoint, Project, Visio, and Outlook.

Business Process Specialist | 2026 – Present * Lead business process mapping and documentation. * Develop and maintain SOPs, policies, and process guidelines. * Identify process improvements and optimize workflows. * Collaborate with cross-functional teams to standardize operations. Reverse Logistics Supervisor | 2025 – 2026 * Supervised reverse logistics operations, process compliance, and inventory management. * Conducted audits and incident investigations. * Developed and implemented SOPs. * Prepared reports and analyzed operational data. Junior Operations Analyst | 2019 – 2025 * Supported Inbound, Outbound, Transportation, and Customer Service operations. * Conducted pre- and post-process audits. * Assisted in SOP development and process documentation. * Prepared incident reports and operational reports. * Analyzed data and created reports using Microsoft Excel and Visio.

Create and update standard operationg procedures, policies and guidelines.

Organizing files and close monitoring on the renewable documents by the trucking and forwarding company. Lead, support, and supervise the dispatching operation in the absence of the Transport Supervisor. Orient and process delivery personnel documents such as company ID and profiles. Coordinates with the new and existing service provider for accrediation, contract signing, and submission of renewable documents. Set a meeting with the service provider for discussion of urgent matters, business review, and others.