Customer Service/ Technical Support / EA / Au Loan Processor

I have over 3 years of hands-on experience in email support, assisting customers with account, billing, subscription, and technical concerns. In my previous role as a Technical Support Specialist for Canva, I managed high volumes of customer emails daily, ensuring timely, clear, and empathetic responses. I am skilled at troubleshooting issues, guiding customers step by step, and escalating complex cases when necessary. I also have experience logging interactions in CRM/ticketing systems such as Zendesk, ensuring accurate documentation and follow-up. My focus is always on delivering professional, solution-oriented support that maintains customer satisfaction and builds trust.

I have 4+ years of experience providing customer and technical support across various industries. My responsibilities included troubleshooting technical issues, guiding clients through step-by-step resolutions, and ensuring customer satisfaction via email, chat, and phone support. My goal is always to create a positive customer experience, combining technical expertise with patience, empathy, and problem-solving skills.

I work as an Executive Assistant for an Australian brokerage, providing end-to-end administrative and client support. My role involves inbox and calendar management, appointment setting, CRM logging, and client coordination to ensure smooth communication between brokers, clients, and banks. I prepare pricing proposals, conduct loan valuations, and liaise with multiple banks to secure competitive rates and investigate refinancing options. I also handle document follow-ups, draft professional correspondence, and maintain accurate client records. With strong organizational skills and attention to detail, I excel at managing high-volume tasks while supporting executives in maintaining productivity and focus.

I have several years of experience in customer service within the Australian banking sector, where I assisted clients with account inquiries, billing concerns, credit products, and financial services. My role required strict adherence to confidentiality policies, compliance standards, and regulatory guidelines, ensuring that sensitive customer information was always protected. I developed strong skills in client communication, problem-solving, and issue resolution, consistently meeting quality assurance targets and customer satisfaction KPIs. This experience allowed me to build a high level of professionalism and accuracy when handling financial transactions and customer concerns.