Kay

Customer support representative | Chargeback and Dispute Manager

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Overview

Looking for full-time work (8 hours/day)

at $5.76/hour ($1,113.60/month)

Associates degree

Last Active

July 16th, 2026 (2 days ago)

Member Since

June 13th, 2024

Profile Description

Chargeback Manager & Customer Support Specialist with proven success in dispute resolution, fraud prevention, and retention

Experienced with PayPal, Stripe, Shopify, and major card networks

Strong in evidence building, reason codes, and reducing chargeback rates

Skilled in handling escalations and turning issues into positive outcomes

Customer-focused with excellent communication across email, chat, and phone

Proficient in Zendesk, Freshdesk, Gorgias, and Adobe Photoshop

Experience in managing Airbnb rentals and guest communications

Detail-oriented, organized, and effective in high-volume environments

Results-driven and committed to protecting revenue and customer trust

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 6 months - 1 year

Managed end-to-end Airbnb operations, including listing optimization, guest communication, booking management, and issue resolution. Ensured high occupancy rates and positive guest experiences by handling inquiries promptly, coordinating check-ins/check-outs, and resolving concerns efficiently. Experienced in pricing strategy, calendar management, and maintaining property standards to maximize revenue and reviews.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Handled end-to-end customer support for Shopify stores, including order inquiries, tracking, returns, refunds, and escalations. Delivered fast, empathetic support via email and chat while resolving issues efficiently. Experienced in dispute and chargeback handling, coordinating with fulfillment teams, and using tools like Gorgias, Zendesk, and Freshdesk to manage high-volume tickets and maintain customer satisfaction.

Office and Administration » Data Entry

Experience: 1 - 2 years

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Alitagtag, Batangas

Tests Taken: DISC
Dominance: 36
Influence: 21
Steadiness: 30
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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