ECommerce & Logistics Expert|Operations Manager|General VA

- Managed end-to-end operations for multiple Amazon Seller Central accounts, optimizing inventory flow, FBA/FBM logistics, and order fulfillment to prevent stockouts and reduce costs. - Created and optimized product listings, including variations and A+ Content, to enhance visibility, conversion rates, and compliance with Amazon guidelines. - Developed and managed PPC advertising campaigns through keyword research and data analysis, maximizing ROI and organic rankings. - Resolved listing issues, such as stranded inventory and suppressed listings, while addressing A-to-Z Guarantee Claims and managing customer feedback to maintain account health. - Prepared detailed performance reports on sales, inventory health, and advertising metrics, ensuring transparency for stakeholders and data-driven decision-making. - Conducted competitor analysis and market research to refine pricing, keywords, and product positioning for competitive advantage. - Monitored account health metrics (ODR, Late Shipment Rate) and ensured policy compliance to sustain high seller performance. - Handled case management with Amazon Seller Support for technical, listing, and policy-related resolutions. - Improved product imagery and infographics to align with Amazon standards, enhancing brand presentation. - Set up and optimized promotions like Lightning Deals, Coupons, and Prime Exclusive Discounts to boost seasonal sales. - Managed customer service operations, ensuring a positive post-purchase experience by promptly addressing inquiries, returns, and complaints. - Conducted audits for FBA discrepancies, returns, and reimbursement claims to recover potential losses. - Tracked product rankings, monitored Buy Box eligibility, and implemented strategies to improve competitive positioning.

Team Leadership & Performance Management Lead, mentor, and support a team of content specialists, ensuring productivity and high-quality output. Establish clear goals and expectations, track performance, and provide regular feedback. Conduct training sessions to enhance team skills and industry knowledge. Foster a positive and collaborative team environment that encourages problem-solving and innovation. Ensure smooth communication within the team and across other departments. eCommerce Operations & Marketplace Management Oversee daily eCommerce operations, ensuring efficient execution across platforms. Manage product listings, descriptions, pricing, and inventory updates. Ensure compliance with marketplace policies and optimize listings for visibility and conversions. Monitor account health, troubleshoot issues, and resolve listing errors. Process Optimization & Workflow Efficiency Develop and refine SOPs to improve efficiency and accuracy in product listing and content management. Identify bottlenecks and implement solutions to streamline operations. Leverage automation tools and data-driven strategies to enhance productivity. Collaboration & Cross-Functional Coordination Work closely with marketing, logistics, and customer service teams to align eCommerce strategies. Ensure accurate and timely product availability by coordinating with inventory and fulfillment teams. Collaborate with stakeholders to resolve issues and improve operational processes. Issue Resolution & Compliance Management Monitor and maintain compliance with marketplace guidelines and company policies. Address listing issues, customer concerns, and account health risks proactively. Troubleshoot operational challenges and escalate critical issues when necessary.

Administrative Support: Manage emails, calendars, and appointments Organize files and documents digitally Prepare reports, spreadsheets, and presentations Perform data entry and record-keeping tasks Customer Service: Respond to customer inquiries via email, chat, or phone Process orders, refunds, and returns Manage customer databases and CRM tools Address customer concerns and escalate issues when needed Social Media & Marketing Support: Schedule and manage social media posts Monitor engagement and respond to comments/messages Assist in content creation (graphics, captions, blog posts) Conduct market research and competitor analysis E-commerce & Online Business Support (if applicable): Manage product listings on platforms like Amazon, Shopify, or eBay Process orders, track shipments, and handle customer queries Conduct keyword research and optimize product descriptions Basic Bookkeeping (if required): Track expenses and income Generate invoices and process payments Maintain financial records Technical & Other Support: Update websites and blogs Assist with data analysis and reporting Conduct online research for business needs Manage online tools and software for business operations

- Served as the initial point of contact for property owners and potential buyers, establishing rapport and managing appointments. - Assisted Real Estate Agents in coordinating schedules, document compilation, and e-signatures for a seamless workflow. - Calculated and managed revenues from property sales, addressing financial matters and tax implications. - Initiated outbound calls to keep clients updated on schedules, promotions, and offers.

- Developed engaging designs for a variety of products, including scarves, neckties, bowties, key fobs, socks, and holiday ornaments, enhancing the brand's visual identity. - Creating engaging social media contents to maximize brand visibility. - Led graphic design and video editing efforts for all social media platforms, producing high-quality lifestyle images and videos that drove audience engagement and brand visibility. - Collaborated closely with marketing teams to create cohesive visual content that aligned with campaign goals and brand standards.

Team Leadership & Performance Management Supervise, mentor, and develop a team to enhance productivity and efficiency. Assign tasks, monitor progress, and ensure deadlines are met. Conduct performance reviews and provide coaching for continuous improvement. Foster a positive and collaborative team culture. Operations & Process Optimization Develop and implement standard operating procedures (SOPs) to improve efficiency. Identify bottlenecks and areas for improvement within business operations. Coordinate with different departments to ensure seamless workflow and collaboration. Monitor key performance indicators (KPIs) and implement data-driven improvements. Project & Task Management Plan, prioritize, and delegate tasks to ensure smooth project execution. Track project timelines, budgets, and deliverables. Ensure effective resource allocation to meet company objectives. Resolve operational challenges and escalate issues when necessary. Communication & Reporting Serve as the main point of contact between leadership and the team. Provide regular reports on performance, productivity, and operational insights. Communicate company goals and ensure alignment across departments. Facilitate team meetings, training sessions, and strategy discussions. Customer & Stakeholder Management Ensure high-quality service and support for customers or internal stakeholders. Address concerns, resolve issues, and maintain strong relationships. Work closely with clients, vendors, and external partners as needed.

- Oversee and manage the entire supply chain process, from procurement to delivery. - Collaborate with suppliers, manufacturers, retailers, and customers to ensure seamless coordination. - Monitor and control inventory levels to optimize efficiency and prevent stockouts or overstock situations. - Oversee warehouse operations, ensuring efficient storage, handling, and distribution of goods. - Generate and analyze logistics performance reports and use data-driven insights to identify areas for improvement and implement strategic changes.