Steven

Email Support, Data Entry, Chat/Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $4.65/hour ($896.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

June 8th, 2024

Profile Description

I’m a Customer Support Specialist / Virtual Assistant with 8+ years of experience in customer service, including healthcare support, subscription management, email-based support, and call center leadership. I specialize in handling issues related to medications, prior authorizations, reimbursements, orders/refills, eligibility, enrollment, cancellations, refunds, billing concerns, and high-volume customer inquiries while maintaining a calm, professional, and empathetic communication style.

I have experience coordinating with patients, providers, insurance representatives, and internal teams to resolve concerns efficiently. I’ve also supported subscription and digital products using tools like Re:amaze, FastSpring, Google Workspace, and CRM systems, consistently meeting strict response-time and quality standards. I’m highly detail-oriented and known for delivering fast, accurate, and well-structured written responses, even in high-pressure environments.

My background includes 7+ years in the call center industry, where I progressed into supervisory and assistant manager roles. This experience strengthened my ability to handle escalations, coach teams, analyze recurring issues, and recommend process improvements that enhance customer satisfaction and retention.

I’m looking for a long-term, full-time remote role with a company that values reliability, consistency, and performance. I thrive in structured environments with clear SOPs, measurable standards, and opportunities for growth through strong results.

Core strengths:
• Healthcare support/ HIPAA certified
• Subscription management & retention
• Email & ticket-based customer support
• Fast response times & SLA adherence
• Refunds, billing, and account resolution
• SOP-driven workflows & process improvement
• Calm handling of escalations

If you’re building a support team that values speed, accuracy, and customer experience, I’d be happy to connect.

Top Skills

Customer Support

Experience: 2 - 5 years

I worked as a customer service representative for 3 years where we handled inbound/outbound calls.

Customer Support » Email Support

Experience: 1 - 2 years

I’ve worked as a Virtual Assistant for more than a year, mainly handling email support for a SaaS company. Client Testimonial: https://drive.google.com/file/d/13wlrlm9oeVV5uza02bmreQi4W0KAE5hX/view?usp=drive_link

Office and Administration » Email Management

Experience: 2 - 5 years

As a Team Leader and Assistant Manager, we utilized Microsoft Outlook as an email platform to communicate with the clients and the team.

Other Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

I worked as a Team Leader and Assistant Call Center Manager where we utilized Microsoft Excel as a tool to export data, manage callbacks and other customer information. I also used Microsoft Excel to export and generate Rewards and Recognition file for our employees.

Office and Administration » Data Entry

Experience: 5 - 10 years

As a Customer Service Representative, Team Leader and Assistant Call Center Manager, we utilize CRM to document accurate and detailed information.

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Antipolo, Rizal

Tests Taken: IQ
Score: 126: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”