I’ve been working in BPO industry for 6 years .I can say that I am proficient, self motivated with excellent skills and successful experience . I am great passion for working as Pharmacy Benefit Manager , Customer Service and Mobile Support and always remain alert to learn all the newest and updated materials. I give my best to improve my skills and my work. Besides, I have a strong communicative and convincing to deal with any kind of customer.
Experience: 6 months - 1 year
-Assisting customer to login there At&t online account -We also helped customer to login there email account , troubleshoot any email issue like sending or receiving email
Experience: 1 - 2 years
-Helping customer to troubleshoot any signal issue like sms, call and data use -Assisting Customer to activate the sim card , sim replacement and answer any billing concern
Experience: 1 - 2 years
-We are responsible for investigating claims and analyzing supporting documents to resolve complaints -We also work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies.
Experience: 1 - 2 years
I was a Quality Resolution Specialist from the department Voice of the Customer Resolution team or known as VOCRT(Chat) , we usually handled from a detractor chat that was being assisted by a customer service Representative, we double check why they got detractor and review the account
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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