With 10+ years of customer service expertise, proven leadership, and hands-on experience as a Patient Care Coordinator across U.S. hospitals and clinics.
Experience: 1 - 2 years
Suggest and modify current articles in knowledge base tools used by the technical team for troubleshooting.
Experience: 1 - 2 years
I oversee the technical support department by managing two team leaders. Each team consists of 6-8 agents who provide support to residential, business, and VIP customers.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
In addition to overseeing the technical department, I also make valuable contributions to the engagement team.
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