Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bahcelor's Degree in Commerce Major in Marketing
Last Active
March 11th, 2025 (2 days ago)
Member Since
December 7th, 2010
Profile Description
With over a decade of experience in customer service and leadership, I specialize in technical support, complaint resolution, and process improvement. At CommSearch Pty Ltd, I ensure customer satisfaction through precise and empathetic case management. Previously, as a leader in the Technical Support Department at Vonex, I developed training programs and strategies to boost team productivity. My expertise lies in enhancing service delivery, optimizing support processes, and driving continuous improvement.
Top Skills
Office and Administration » Documentation
Experience: 1 - 2 years
Suggest and modify current articles in knowledge base tools used by the technical team for troubleshooting.
Office and Administration » Leadership
Experience: 1 - 2 years
I oversee the technical support department by managing two team leaders. Each team consists of 6-8 agents who provide support to residential, business, and VIP customers.
Other Skills
E-Commerce » Bigcommerce
Experience: Less than 6 months
Project Management » Jira
Experience: Less than 6 months
Design » Graphic Design » Canva
Experience: Less than 6 months
Office and Administration » Creativity
Experience: 2 - 5 years
In addition to overseeing the technical department, I also make valuable contributions to the engagement team.
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Polomolok, South Cotabato
- Tests Taken
- IQ
- Score: 126
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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