Jose
Team Lead | IT Support | Microsoft 365 | Intune | Azure AD | Windows Server | MS
Overview
Looking for full-time work (8 hours/day)
at $8.28/hour ($1,600.00/month)
Bachelor's Degree
Last Active
April 22nd, 2026 (48 days ago)
Member Since
December 6th, 2010
Profile Description
I have over 10 years of experience in IT Support and Service Desk / Helpdesk roles within MSP environments, supporting both Microsoft 365 (M365) and on-premise infrastructure.
My day-to-day work includes technical support, troubleshooting, and incident management, along with providing consistent client support and clear communication to ensure issues are resolved efficiently and with minimal disruption.
I regularly handle escalations and work closely with both users and internal teams, balancing technical resolution with good customer service / client care.
Technologies and support experience:
Microsoft 365 / M365 (Exchange Online, Teams, SharePoint, OneDrive)
Microsoft Intune (device compliance, configuration profiles, endpoint management)
Azure Active Directory (Azure AD / Entra ID) (user management, MFA, Conditional Access)
Windows Server (Active Directory AD, DNS, Group Policy GPO)
Citrix / Remote Desktop / RDP environments
Endpoint Support (Windows, basic Mac OS)
Network troubleshooting (VPN, firewall, connectivity issues)
I’m comfortable providing remote IT support, working directly with clients, and maintaining a balance between technical problem-solving and strong customer experience.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Systems Administration » Windows Administrator
Experience: Less than 6 months
Office and Administration » Citrix
Experience: Less than 6 months
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 26
- Influence: 7
- Steadiness: 46
- Compliance: 22
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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