Senior process executives

Assisted customers with inquiries and issues related to NetSpend Debit Card applications over the phone, ensuring clear communication and problem resolution.

Customer Service Representative – PSI (Remote Exam Scheduling) Assisted exam candidates with scheduling, rescheduling, and resolving issues related to remote proctoring, account access, and technical troubleshooting. Ensured candidates understood exam policies and provided guidance to ensure a smooth and compliant testing experience.

“B2B Insurance Support – Assisted licensed agents with policy guidelines, underwriting procedures, and technical navigation.”

“Resolved complex or high-priority issues escalated by frontline support involving Uber driver partners. Provided case-by-case assistance related to fare disputes, app malfunctions, safety reports, deactivation appeals, and account access. Ensured compliance with Uber’s global support guidelines and used judgment to determine appropriate resolutions. Collaborated with internal investigation teams and applied critical thinking for time-sensitive resolutions. Maintained high satisfaction scores and supported KPIs such as first-time resolution, handle time, and customer empathy.“