IT Helpdesk/System Administrator/NOC Technician

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Computer Science

Last Active

April 30th, 2024 (7 days ago)

Member Since

September 22nd, 2016

Profile Description

I am a seasoned IT professional with more than 10 years of experience, particularly in ISP and MSP environment. My skills include:
• Advanced internal and customer-facing Technical Support, Service Desk, Help Desk or IT Desk support (Calls, Chat and Email).
• Top of the class customer service.
• Deliver positive, empathetic and professional attitude at all times.
• Keeping records of interactions, transactions, comments and complaints. 
• Install and configure software and hardware.
• Monitor performance and maintain systems according to requirements.
• Office 365 and Azure Services
• Server Management (Windows 2008/2012/2016)
• ConnectWise, Microsoft CRM, Zendesk, Freshdesk, Hubspot and Salesforce.
• Windows operating systems, file structure, registry, and event logs.
• Active Directory and Cloud Infrastructure Technologies
• Networking: Cisco Packet Tracer, Wireshark and GlassWire.
• Certifications: MS-900, AZ-900, MS-102, Comptia Network+, Security+, Fortinet NSE 1 | NSE2 |        NSE3
• 8/10 above-average English communication skills.