Loudevin

Email Support | Non-Voice | CRM & Ticketing | Entry-Level IT Support | 95% QA Sc

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Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Associates degree

Last Active

June 12th, 2026 (3 days ago)

Member Since

May 31st, 2024

Profile Description

Email Support Representative with hands-on experience handling 30–40 customer emails daily with a 95% QA score in a retail BPO environment.
Skilled in resolving customer concerns via email — order status, shipping issues, returns, refunds, and account requests — using CRM and ticketing systems to document interactions and deliver accurate resolutions within SLA requirements.
Familiar with tools including Gladly.ai. Comfortable working independently in a remote setup with minimal supervision while maintaining consistent quality and professionalism.
Currently seeking non-voice Email Support or Back-Office roles in a remote or structured BPO environment.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Handled 30–40 customer emails daily with a 95% QA score in a retail BPO environment, resolving concerns related to order status, shipping and delivery issues, returns, refunds, product questions, and basic account requests. Writes clear, professional, customer-focused responses that follow company guidelines and maintain brand voice. Experienced with CRM and ticketing systems specifically Gladly.ai to manage email queues, document interactions, and deliver accurate resolutions within SLA requirements. Able to manage multiple tickets efficiently while maintaining consistent quality and response-time standards. Works independently with minimal supervision in a remote setup.

Customer Support » Customer Service

Experience: Less than 6 months

Provided non-voice email support for retail customers, handling 30–40 tickets daily with a 95% QA score. Resolved inquiries related to order status, shipping issues, returns, refunds, and account concerns using Gladly.ai and CRM ticketing systems delivering accurate, professional responses within SLA requirements.

Other Skills

Customer Support » Technical Support

Experience: Less than 6 months

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao, Davao Del Sur

Tests Taken: IQ
Score: 106: DISC
Dominance: 27%
Influence: 20%
Steadiness: 35%
Compliance: 18%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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