General Virtual Assistant | Real Estate Assistant

I have extensive experience managing and optimizing CRM systems to ensure efficient lead tracking and follow-up processes. My responsibilities included scheduling appointments and follow-up calls between prospective clients and agents, maintaining a well-organized pipeline. I regularly engaged with leads through phone calls, emails, and SMS to keep them informed, engaged, and nurtured throughout the sales cycle. This role enhanced my ability to manage multiple communication channels, maintain accurate records, and contribute to improved conversion rates by keeping leads consistently warm and responsive.

I served as an Onboarding Specialist in a real estate company, where I guide new agents through internal systems, tools, and processes to ensure a smooth transition. I provide technical support and troubleshooting using platforms like Monday.com, Follow Up Boss, Dotloop, and Slack. My role involves giving clear step-by-step instructions, answering questions, and ensuring new agents have the resources they need to start confidently. I also create and update onboarding materials, monitor each agent’s progress, and provide support to resolve any issues that may arise during the process. With strong communication skills, attention to detail, and the ability to manage multiple schedules, I make sure every new agent feels equipped, supported, and ready to contribute to the team’s success.

Proficient in organizing, maintaining, and securing digital and physical files for efficient access and retrieval. Experienced in using cloud-based storage systems, ensuring proper document labeling, version control, and data confidentiality.

I have little experience handling various social media platforms such as Facebook, Instagram, and TikTok, where I managed daily content posting, promotions, campaigns, and event announcements to increase brand engagement and online visibility. I provided excellent customer service by promptly responding to inquiries and concerns through phone calls and messages. In addition, I was responsible for arranging product shipments through couriers such as J&T, JRS, and bus shipping services, ensuring timely and accurate deliveries. I also offered comprehensive administrative support, assisting with day-to-day business operations to ensure everything ran smoothly. This role strengthened my communication skills, multitasking ability, and adaptability in a fast-paced environment.

I have hands-on experience in processing and encoding sales credit applications, ensuring all client information is accurately entered into the system. My role involved conducting thorough credit investigations by analyzing clients' past records, payment behavior, and data from both our internal database and other partner companies. Based on the results of these investigations, I was responsible for making sound decisions in approving or disapproving credit applications, following company policies and risk assessment standards. Additionally, I handled the release of units by coordinating with approved clients through outbound phone calls and messages, ensuring a smooth and professional transaction process. This experience has equipped me with strong analytical skills, attention to detail, and the ability to communicate clearly and professionally with clients.