E-commerce Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 5th, 2024 (21 days ago)

Member Since

September 20th, 2016

Profile Description

Having accumulated over three years of experience in customer service at a BPO company, I have gained a comprehensive understanding of e-commerce practices, specifically focused on eBay. During my time at the company, I was responsible for monitoring and removing listings that violated eBay's policies, while also offering guidance to sellers to prevent future infractions. Later, I transitioned to the escalations department, where I handled claims related to item disputes and consistently delivered exceptional customer service via email.

Subsequently, I joined an Australian Telco company, working in the billing department. This role provided me with the opportunity to manage customer inquiries and address concerns through chat support, significantly refining my communication and multitasking skills.

Additionally, I have served as a virtual assistant for Amazon sellers, providing invaluable support in day-to-day business operations. This includes delivering exceptional customer service, processing orders, coordinating with shipping carriers to ensure prompt delivery, and managing product listings. My proficiency extends to inventory management, product research, order fulfillment, and customer support, both through email and live chat. I am well-versed in MS Excel, MS Word, Google Spreadsheets, and other relevant tools. My meticulous attention to detail further enhances my ability to excel in these areas. As a passionate advocate of outstanding customer service, I firmly believe that my diverse skill set qualifies me as an excellent candidate for any role within the e-commerce industry.

Furthermore, I possess experience as a freelance events production staff member. Throughout my career, I have contributed to a wide range of events, including cosplay events, concerts, corporate gatherings, and product Upgrade to see actual info my backstage role, I have provided extensive support to the stage managers and directors, assuming responsibility for all aspects of the event program. This involves attending meetings and rehearsals, ensuring the timely preparation of hosts, crew members, guests, and performers, and facilitating the seamless execution of each segment by managing the backstage area and coordinating cues.

Moreover, I have gained valuable experience while managing an inventory and order fulfillment of a local seller here in the Philippines. I effectively managed inventory and oversaw order fulfillment. This encompassed meticulous inventory tracking, order processing, and coordination with shipping carriers to guarantee prompt deliveries. This exposure has granted me a comprehensive understanding of logistics and supply chain management, along with the ability to thrive in a fast-paced environment.

I am enthusiastic about applying my expertise and further expanding my knowledge in a new role. With confidence in my ability to make valuable contributions to your team, I eagerly await the opportunity to join your organization.