Charles

Customer Service Representative and Trust & Safety Associate

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Overview

Looking for part-time work (5 hours/day)

at $4.16/hour ($500.00/month)

High school diploma

Last Active

June 25th, 2026 (4 days ago)

Member Since

May 27th, 2024

Profile Description

Currently working as a Trust & Safety professional with a background in customer support and fraud investigation. I bring experience across voice, chat, and email support channels, with a strong focus on accuracy, user safety, and SLA performance. Skilled in tools like Zendesk, Salesforce, Oracle, and collaboration platforms such as Slack and Microsoft Teams. I thrive in fast-paced environments where trust, compliance, and clear communication matter most.

Top Skills

Customer Support

Experience: 2 - 5 years

• Worked as a Customer Service Representative for 3 years across Accenture, TaskUs, and Concentrix • Delivered support via voice, chat, and email channels across platforms including cryptocurrency, retail e-commerce, online food ordering, and vehicle booking • Maintained high CSAT scores (90%+), SLA adherence (95%), and reduced repeat contact rate by 15%

Office and Administration » Content Moderation

Experience: 2 - 5 years

• Flagged community-violating and foreign-language content for a major social media platform • Ensured accuracy and compliance within platform policies as part of Accenture’s Trust & Safety team

Other Skills

Office and Administration » Account Management

Experience: 1 - 2 years

• Provided account-level support including onboarding, security verification, and maintenance across client accounts at Accenture • Ensured seamless customer experience through proactive case handling and SLA adherence

Marketing » Sales » Order Management

Experience: 6 months - 1 year

• Managed order placement, refund requests, returns, and logistics tracking in Concentrix and TaskUs • Reviewed and processed refund requests with 95% compliance to company policy

Basic Information

Age
26
Gender
Male
Website
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Address
Quezon City, Metro Manila, FOURTH DISTRICT
Tests Taken
IQ
Score:  100
DISC
Dominance: 40
Influence: 5
Steadiness: 21
Compliance: 34
English
B2(Upper Intermediate)
Government ID
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