Customer Service Representative

I've worked with a food delivery service located in Lindsburg, United Kingdom. One of the largest food provider in the Uk. I use to handle chats, emails and calls depending on the queue. I find it very easy because I do love talking to people.

I've worked with a Telco account for about a year and a half and that Telco account is the largest network provider in the US.

As a Medical Virtual Assistant, I provided administrative and operational support to healthcare providers, ensuring smooth day-to-day clinic operations. My responsibilities included managing appointment scheduling, handling patient inquiries via phone, email, and messaging platforms, and maintaining accurate electronic medical records while adhering to HIPAA compliance and patient confidentiality standards. I assisted with insurance verification, eligibility checks, and follow-ups, helping reduce billing issues and improve patient workflow. I also supported providers by organizing calendars, coordinating follow-up appointments, and managing intake forms and documentation. In addition, I contributed to practice growth by assisting with online profiles, patient outreach, and basic social media content creation when needed. My role required strong attention to detail, empathy in patient communication, and the ability to multitask in a fast-paced healthcare environment while maintaining professionalism and accuracy.

As a Medical Scribe, I supported healthcare providers by accurately documenting patient encounters in real time, ensuring complete and detailed electronic medical records. I recorded patient histories, chief complaints, assessments, treatment plans, and provider notes while maintaining strict compliance with HIPAA and confidentiality standards. I worked closely with clinicians to streamline documentation workflows, allowing them to focus more on patient care. My role required strong medical terminology knowledge, attention to detail, and the ability to quickly adapt to different clinical settings and provider preferences. Additionally, I assisted with chart reviews, updates to patient records, and follow-up documentation, ensuring accuracy and continuity of care. Through this experience, I developed a strong understanding of clinical workflows, patient-provider interactions, and efficient medical documentation practices.