IT Service Desk professional

As a Healthcare Customer Service Representative in the US, specifically within the billing and operator department, I have gained invaluable experience in managing patient interactions and addressing a wide range of inquiries. My responsibilities included resolving billing issues, explaining insurance coverage, and ensuring accurate information dissemination. I became proficient in using healthcare management software to update patient records, process payments, and manage claims. My role required strong communication skills to assist diverse patients effectively, maintaining a calm and empathetic demeanor even during high call volumes. This experience honed my problem-solving abilities and reinforced my commitment to providing exceptional patient-centered service.

Provide hardware / software / network problem diagnosis / resolution via telephone/ email /chat for End Users. Route Tickets to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Respond to incoming service requests via phone, ticketing system Log, categorize, and prioritize incidents using tools such as ServiceNow Provide support for Windows 10/11 and Microsoft 365 applications

Client Onboarding & Support Specialist Advergreen Digital Led Zoom sessions to assist clients in setting up WhatsApp API demo accounts, ensuring a smooth and efficient onboarding experience. Delivered confident and professional virtual meetings, building trust and rapport with clients from diverse backgrounds. Provided in-depth software training tailored to client needs, ensuring they gained full proficiency in using the platform. Regularly communicated key updates, feature enhancements, and important announcements to keep clients well-informed and engaged. Customized WhatsApp chatbots based on individual client specifications, aligning functionality with business objectives. Responded promptly to technical inquiries via WhatsApp, email, and Zoom, delivering effective solutions and maintaining high customer satisfaction.