Operations Supervisor

Overview

Looking for full-time work (8 hours/day)

at $8.20/hour ($1,443.20/month)

Bachelors degree

Last Active

May 25th, 2024 (23 days ago)

Member Since

May 17th, 2024

Profile Description

I am a Teacher by Profession and an Operations Supervisor with over 7 years of experience specializing in operations management, customer success and team building. I'm known for my strong interpersonal skills and ability to create inclusive and supportive work environments. A goal oriented and innovative Experienced Leader with strong problem-solving skills and demonstrated expertise in customer relations. Possess proven ability to skillful balance relationships while maintaining robust channels of communication and enhancing morale by fostering an environment of mutual trust. A hardworking achiever committed to customer satisfaction enabling the success of an organizations.

* Led a team of call center agents (Voice and Non-voice) driving performance and delivering exceptional customer experiences.
* Responsible for ensuring that staff members work efficiently and effectively.
* Effectively read and react to the needs of each individual staff member in order to meet specific goals and deadlines.
* Coached for performance improvement with an emphasis on gaining the root cause of negative behavior.
* Provided top-notch customer service and ensured efficient operations in a busy call center.
* Improved service quality by developing a strong knowledge of company's products and services.
* Responsible for taking the more challenging phone calls and addressing the concerns of the caller.
* Managed escalated calls from customers with conerns that affected service and quality.