Customer Service Representative | Quality Analyst | Technica

Overview

Looking for part-time work (4 hours/day)

at $3.97/hour ($381.82/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

May 16th, 2024

Profile Description

Hi, Welcome to my profile! I am an experienced Technical Support Representative, skilled in resolving customer technical issues efficiently while providing clear guidance and troubleshooting support. In addition, I bring expertise as a Quality Analyst, where i evaluate call performance, ensure adherence to company standards and provide actionable feedback to enhance service quality. my focus is on delivering excellent customer experiences and improving operational outcomes.


Technical Support Representative: Providing assistance to customers by troubleshooting technical issues and answering inquiries related to products and services. My role involves guiding customers through solutions, documenting interactions, and escalating complex problems when necessary. My focus on delivering high-quality support while ensuring customer satisfaction and contributing to ongoing improvements in service processes.


Quality Analyst: Evaluating customer interactions to ensure adherence to quality standards and improve service delivery. I monitor calls, assess agent performance, and provide constructive feedback to enhance skills and compliance. By analyzing data and identifying trends, contributing to training initiatives and process improvements, ultimately aiming to boost customer satisfaction and operational efficiency.


Service Crew: Deliver excellent customer service by taking orders, serving food and drinks, and maintaining a clean environment. I assist with food preparation, manage transactions, and address customer inquiries, all while collaborating with kitchen staff ensure a smooth dining experience. My friendly attitude and attention to detail 
help create a welcoming atmosphere for guests.

Here are the following TOOLS and SERVICES I can offer to you and your business

• Administrative Support
• Customer service representative
• Customer Support
• Data Entry – gathering data from a website and entering into spreadsheet
• Email monitoring and organizing
• Travel Arrangement
• Calendar management
• Scheduling Appointment
• Responding to customer queries
• Knowledge in CRM tools: Trello, Asana, Slack, Salesforce
• Knowledge in Google Suite: Google Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
• Knowledge in MS office: Word, Excel, PowerPoint, Outlook
• Calendly, Zoom, Google Meet
• Communication with clients via telephone, email, messenger systems, social media platform
• Basic Graphic Design
• Other administrative task


I want to use these skills to help your team excel and drive your business to exceed its goals through exceptional service and performance improvements.