Virtual Assistant with Administrative, Bookkeeping & Data Entry Experience

• Processed and verified invoices, purchase orders, supplier statements, and supporting documents. • Matched invoices against purchase orders and receiving records to ensure payment accuracy. • Assisted with accounts payable functions, payment tracking, and vendor record management. • Maintained accurate financial records, including loan transactions, repayments, invoices, receipts, and disbursements. • Reconciled bank accounts, loan accounts, and financial records. • Processed journal entries and maintained organized accounting documentation. • Assisted with budgeting, expense monitoring, and financial reporting. • Managed petty cash, reimbursements, and payment-related documentation. • Verified supplier invoices, costing, and pricing discrepancies. • Performed data entry and maintained accurate accounting and financial databases. • Utilized Microsoft Excel for financial reporting, tracking, and recordkeeping. • Maintained confidentiality and accuracy when handling sensitive financial information. • Ensured compliance with company policies, accounting procedures, and documentation requirements.

Created purchase orders and coordinated inventory replenishment activities. • Monitored stock levels and inventory availability. • Received and dispatched inventory using inventory management systems, including Lightspeed. • Conducted stock checks and maintained accurate inventory records. • Verified deliveries against purchase orders and supplier documentation. • Coordinated with suppliers regarding orders, shortages, deliveries, and stock availability. • Reviewed supplier pricing, costing, and inventory discrepancies. • Assisted with warehouse operations, inventory control, and stock organization.

• Managed Shopify orders from order placement through fulfillment and delivery. • Created and processed purchase orders for customer orders and inventory replenishment. • Updated product listings, descriptions, pricing, stock levels, and product information on Shopify. • Tracked orders, shipments, and delivery status to ensure timely fulfillment. • Processed returns, exchanges, and faulty product claims. • Responded to customer inquiries regarding products, orders, deliveries, and returns. • Maintained accurate order records and customer information. • Coordinated with suppliers regarding stock availability, lead times, and pricing. • Ensured efficient order processing and customer satisfaction. • Assisted with online store administration and daily e-commerce operations.

Responded to customer inquiries through phone, email, online platforms, and face-to-face communication. • Assisted customers with orders, payments, product information, and service requests. • Followed up on customer inquiries, complaints, returns, and order concerns. • Resolved issues professionally and provided timely updates to customers. • Processed POS transactions and maintained accurate customer records. • Built positive relationships with customers, suppliers, and stakeholders. • Delivered excellent customer service in office, retail, hospitality, and government environments. • Maintained professionalism while handling confidential and sensitive information.

• Managed emails, phone calls, calendars, scheduling, and office correspondence. • Performed data entry, document management, records maintenance, and filing. • Coordinated meetings, travel arrangements, and administrative activities. • Assisted with payroll, reimbursements, procurement, and HR-related administrative tasks. • Maintained confidential records and ensured accurate documentation. • Handled customer inquiries and provided administrative support across multiple departments. • Processed invoices, purchase orders, and business documents. • Supported office operations, inventory monitoring, stock checking, and supplier coordination. • Proficient in Microsoft Office, Google Workspace, and virtual collaboration tools. • Strong organizational, communication, and multitasking skills.

• Verified insurance claims and reviewed supporting documentation for completeness and accuracy. • Processed benefit claims and coordinated disbursements according to company policies. • Communicated with branches and clients regarding claim requirements and claim status. • Maintained accurate claim records and supporting documentation. • Assisted in resolving claim-related inquiries efficiently and professionally. • Ensured compliance with company procedures and insurance regulations.