Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.45/hour ($606.50/month)

Bachelors degree

Last Active

June 11th, 2024 (6 days ago)

Member Since

May 15th, 2024

Profile Description

Problem-solving: Dealing with billing issues and disconnection requests requires quick thinking and resourcefulness. You're adept at analyzing problems, identifying root causes, and finding solutions that satisfy both the customer and company objectives.

Salesmanship: In your role, sales aren't just about pitching products or services; they're about understanding customer needs and offering tailored solutions that add value. Your persuasive skills and product knowledge enable you to turn potential cancellations into opportunities for upselling or cross-selling.
Retention: Retaining customers is a priority, and you excel at building long-term relationships. By providing exceptional service, addressing concerns promptly, and offering incentives or discounts when appropriate, you ensure that customers remain loyal to the company.

Adaptability: The customer service landscape is dynamic, and you thrive in fast-paced environments. Whether it's learning about new products, adapting to policy changes, or handling challenging situations, you remain flexible and resilient.
Empathy: Understanding the customer's perspective is key to delivering personalized service. You approach each interaction with empathy and patience, acknowledging the customer's frustrations or concerns and working towards a resolution that meets their needs.

Time management: Juggling multiple tasks, such as handling inquiries, processing billing adjustments, and following up on sales leads, requires strong organizational skills and the ability to prioritize effectively. You're adept at managing your workload efficiently to ensure timely responses and resolutions.