Technical Support || Virtual Assistant || CSR

Experienced Accounts Receivable Specialist with a proven track record of managing billing processes, reconciling accounts, and ensuring timely collection of outstanding invoices. Processed and monitored incoming payments in compliance with financial policies and procedures. Generated and sent invoices, ensuring accuracy and timeliness. Reconciled customer accounts and resolved discrepancies efficiently. Managed aging reports to minimize overdue balances and improve cash flow. Proficient in QuickBooks and Microsoft Excel for managing and tracking receivables. Strong communication skills for liaising with clients and resolving payment issues. Detail-oriented and highly organized, ensuring compliance with financial regulations.

Detail-oriented Accounting Professional with extensive experience in accounts reconciliation, ensuring accuracy in financial records and compliance with accounting standards. Reconciled bank statements bi-weekly and credit card accounts to ensure financial accuracy. Investigated and resolved discrepancies in accounts, including missing transactions, incorrect entries, or duplicated charges. Monitored and managed intercompany accounts to ensure proper alignment of balances. Maintained up-to-date records of reconciliations and provided detailed reports to the finance team.

Experienced eCommerce Specialist with extensive expertise in managing Walmart and Amazon seller accounts, ensuring compliance, optimizing performance, and driving sales growth. Amazon: Managed Walmart Marketplace account, ensuring timely resolution of disputes and adherence to Walmart's operational standards. Handled returns, refunds, and customer inquiries, maintaining a high level of customer satisfaction. Monitored account health metrics, including Order Defect Rate (ODR) and On-Time Shipping Rate. Created and optimized product listings to improve visibility and increase sales performance. Managed Amazon Seller Central, including listing creation, inventory management, and order fulfillment. Filed and resolved SAFE-T claims and chargebacks to recover funds effectively. Monitored account health to ensure compliance with Amazon’s policies, maintaining positive performance metrics. Optimized product titles, descriptions, and keywords using Amazon SEO strategies to increase ranking and sales. Walmart: Managed Walmart Seller Center, ensuring compliance with listing requirements and performance metrics. Handled disputes, claims, and customer escalations to maintain high customer satisfaction and account health. Monitored orders, returns, and refunds to ensure timely resolution of issues and adherence to Walmart Marketplace policies. Optimized listings with accurate product descriptions, competitive pricing, and keyword strategies to improve visibility. Collaborated with Walmart Support for operational inquiries and to resolve account issues promptly. Managed Amazon Seller Central, handling order fulfillment, listing optimization, and performance metrics. Filed and managed SAFE-T claims, chargebacks, and reimbursements to recover losses. Ensured compliance with Amazon’s A-to-Z Guarantee policies and product listing guidelines. Monitored customer feedback and resolved disputes to maintain a high Order Defect Rate (ODR) and positive reviews. Conducted competitor analysis to implement effective pricing and promotion strategies. Utilized Fulfilled by Amazon (FBA) services for streamlined inventory and logistics management.

Customer Relationship Management: Skilled in building and maintaining strong relationships with clients to enhance loyalty and minimize churn. Proactive Problem-Solving: Effectively identified and addressed customer concerns, implementing solutions that aligned with their needs and expectations. Retention Strategies: Developed and executed targeted retention campaigns to improve customer satisfaction and ensure continued engagement. Performance Analysis: Monitored account performance metrics to identify at-risk customers and implemented personalized strategies to retain their business. Conflict Resolution: Experienced in managing escalations and resolving disputes to retain client trust and prevent account terminations. Upselling and Cross-Selling: Leveraged opportunities to offer additional products or services, enhancing value for customers while strengthening account relationships. Collaborative Approach: Worked closely with sales and support teams to ensure a seamless experience for clients, contributing to higher retention rates.

Proficient in managing claims and disputes related to damages, lost shipments, payment discrepancies, shipping charge disputes, unwarranted refunds, commission fees, and other account discrepancies.