I am a results-driven Virtual Assistant and Operations Specialist with 6+ years of experience in BPO, e-commerce support, and remote operations — with a proven track record of not just managing tasks, but building the systems behind them.
I started my career in BPO, progressing from frontline agent to Subject Matter Expert, where I handled data reporting, process documentation, quality control, and team support. This foundation gave me strong attention to detail, data accuracy, and the ability to work efficiently under pressure without constant supervision.
I am highly proficient in Google Sheets — building trackers, dashboards, payroll systems, and automated reports using formulas including VLOOKUP, IF, and nested functions. I am also an expert in Photoshop and proficient in Canva for graphic design, social media content, and branded materials.
I have hands-on Shopify experience from my VA role supporting a European e-commerce brand, where I handled product listings, order management, shipping profiles, customer support, and store operations. This role strengthened my ability to manage multiple responsibilities independently in a fast-paced online environment.
I am proactive, fast to learn, and committed to delivering high-quality work every time. I take ownership of my responsibilities, communicate clearly, and never need reminders to stay on top of things. I am always open to learning new tools and systems to better support my clients and contribute real value to their business.
Experience: 6 months - 1 year
Product lister Theme Editor
Experience: 2 - 5 years
I can do a reporting using formulas
Experience: Less than 6 months
Since I am graduated in course of Information Technology I am tech savy when it comes to computer
Experience: Less than 6 months
Customer Support
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Samori Coles
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