Patient Care Coordinator | Admin Assistant | Appointment Set

VERSATEL MARKETING 2019-2020 We take Inbound and outbound calls and pre-qualify Leads to sign up for Health insurance. Once the lead agrees to be transferred and qualified, we transfer them to a Certified Licensed Agent appointed from their respective state. The weekly Quota is 15 billable transfers. I was one of the top agents who could transfer 20-30 billable transfers in a week and for that, The Manager of Versatel always commends me. MORGAN FIDELITY ASSOCIATES 2020-2024 We take Inbound and outbound calls and pre-qualify Leads for Medicare insurance. Once the lead agrees to be transferred and qualified, we transfer them to a Certified Medicare Specialists/Licensed Agents. Our weekly quota is 45 live transfers and at least Five Sales to qualify for a commission. I was also the Top Annual Enrollment Period Sales Performer of Year 2021

We take Inbound and outbound calls and pre-qualify Leads for Medicare insurance. Once the lead agrees to be transferred and qualified, we transfer them to Certified Medicare Specialists/Licensed Agents. Our weekly quota is 45 live transfers and at least Five Sales to qualify for a commission. I was also the Top Annual Enrollment Period Sales Performer Year 2021.

I started with Macy’s and Bloomingdales. We transfer calls to the appropriate department based on the items or brands that clients are looking for. I was endorsed to my next account where we provide prompt and courteous communication and service to The Tribune/Tronc customers. We Receive and process changes and complaints affecting newspaper distribution activities from various sources including in-person, phone messages, email, and Internet. I am also one of the retention pilots in our team and one of the top savers and Quality Champion year 2017 where we save customers from canceling their subscriptions by following our merits, giving discounts, or downgrading the service. We also report delivery issues to the carriers and the distribution team.

Patient Care Coordinator | The Wound Pros (USA) As a Patient Care Coordinator at one of the largest wound care companies in the U.S., I manage and support the full cycle of patient care operations. I coordinate wound management services between patients, clinicians, and healthcare facilities to ensure timely and effective treatment while maintaining the highest standards of confidentiality and compliance. Key Responsibilities: Schedule and confirm patient visits and follow-ups Communicate with patients, caregivers, and healthcare providers via phone, email, and messaging platforms Handle patient documentation, supply requests, and insurance coordination with accuracy and professionalism Maintain and update patient records in the company’s EHR system Assist clinicians and field staff with administrative and operational support Ensure HIPAA compliance by protecting all patient health information and handling data with strict confidentiality Deliver compassionate, efficient, and high-quality patient care coordination I take pride in being detail-oriented, empathetic, and committed to patient privacy, service excellence, and seamless coordination across all levels of care.

We take Inbound and outbound calls. We Help buyers and Sellers (B2B, B2C, C2C) on eBay regarding returns, refunds, shipping and Tracking, Listings, Fees, and invoices.