Customer Service Representative

My Binance role as a customer service representative includes responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes, guiding users on how to buy and sell crypto, providing market updates according to their place of origin, and handling appeals against possible scammers. I also worked for almost 2 years with my first Upwork client as a customer service specialist via chat for an E-Commerce company (Innosupps). My role includes responding to emails, tracking and looking up customer orders, answering product questions, and helping with returns. Being a debt advocate with Credit Reboot also helped me earn experience in email support as I was responsible for the following tasks: Debt Advocate I August 2021 - December 2022 - Create a summary of the investigation of the responsible lending obligation via email to banks - Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks - Provide consistent updates on the investigation process to banks via email - Contact banks via email to request for missing credit disclosure or application requirements

My Binance role as a customer service representative includes responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes, guiding users on how to buy and sell crypto, providing market updates according to their place of origin, and handling appeals against possible scammers. I also worked for almost 2 years with my first Upwork client as a customer service specialist via chat for an E-Commerce company (Innosupps). My role includes responding to emails, providing tracking and looking up orders for customers, answering product questions, and helping with returns.

I manage a team of 8 in collecting debts from telcos, utilities, and banks. I am in charge of giving feedback and training to my team making sure we achieve an outcome in the most compliant way possible. Our work is a target-based performance - wherein incentives and ranking are always based on the outcome. I am equipped with strategies, structure to deliver, and the attitude to motivate my people to do the same. Our job is split into 2, skip tracing and collecting. We need to utilize the details that we have to get a hold of and locate our customers. Once located, that is where the negotiation will happen. I was also responsible of the following tasks: - Develop strategies and structures that will make my work and my team's work effective and efficient. - Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures. -Make calls to all types of overdue accounts and discuss an efficient flexible option that suits the customer's financial situation. - Achieve goals or targets set in a timely manner. -Take escalation calls for maximum outcome and provide feedback to the team for areas of improvement. The foundation of my collection experience was with FCO Worldwide where I learned to perform the following tasks: - Contact current and previous tenants to collect outstanding rent - Discuss and collect fees for any damages incurred by tenants during their occupancy. - Discuss with customers how their debts will impact their credit file and the benefits of settling their debts.