Customer Service Specialist, Technical Support Representative & Appointment Sett

With 4 years of experience in this BPO industry, I have developed a strong background in building and maintaining positive relationships with customers, understanding their needs, and as well as having expertise in delivering exceptional customer service, including handling inquiries, resolving complaints, managing expectations, and maintaining a positive customer experience throughout interactions.

Deliver comprehensive technical support for customers experiencing issues with internet, landline, and set-top boxes. Accurately diagnose and resolve each concern, ensuring timely and professional solutions to maintain customer satisfaction.

I consistently exceeded sales targets by engaging directly with potential customers within the solar and roofing sectors on behalf of our clients, our goal is to secure appointments and initiate meaningful conversations through direct outreach efforts, And also demonstrating my ability to drive results and deliver outstanding customer service.