Business Support (Operations Management + Automation)

With over 6 years of experience in customer support, I have developed strong skills in addressing client inquiries and resolving issues efficiently. I started my career as a customer service representative and advanced to supervisory roles, where I managed both remote and onsite teams.

With extensive experience in team management, I’ve led both remote and onsite teams, focusing on maintaining productivity and supporting team well-being. I’ve successfully managed Virtual Assistants across various industries, ensuring smooth operations and fostering strong client relationships.

With over 6 years of experience in the BPO industry, I've honed my skills in data analysis, specifically in creating and analyzing reports. I regularly use tools like Excel and Google Sheets to generate comprehensive reports that help maintain smooth business operations and strengthen client relations.

Experience in designing and implementing automations using n8n, including integration with various third-party tools and platforms. Skilled in creating basic to intermediate business workflows that streamline processes, reduce manual work, and improve overall operational efficiency.

I have a solid foundation in graphic design, utilizing tools like Canva and Photoshop to create visually appealing graphics and promotional materials. My work spans various projects, including employee engagement content and client presentations, where I focus on clarity and creativity to effectively communicate messages.

I have a strong background in using Canva to create engaging promotional graphics and videos. Whether it's designing content for employee engagement activities or creating visuals for client presentations, I use Canva to bring creativity and clarity to my work.