Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 26th, 2026 (14 days ago)

Member Since

May 2nd, 2024

Profile Description

With eight years of combined experience in the BPO and Virtual Assistant (VA) industries, I am excited about the opportunity to bring my diverse skill set, leadership experience, and commitment to delivering exceptional customer service to your team.

Throughout my career, I have gained extensive experience handling telecommunications accounts, providing voice, non-voice, and chat support, and supporting customers across various channels. My strong performance and dedication to service excellence enabled me to grow into a Team Leader role, where I have spent the last six years leading teams and driving operational success.

As a Team Leader, I have been responsible for coaching and developing teammates, monitoring performance, ensuring customer satisfaction, and managing complex customer escalations. I have consistently worked to improve team productivity, maintain service quality, and foster a positive, results-driven work environment while meeting both client and company objectives.

My combined BPO and VA experience has strengthened my communication, problem-solving, leadership, and organizational skills, allowing me to adapt quickly to changing business needs and collaborate effectively with clients and cross-functional teams.

I am confident that my experience in team leadership, customer service, and operations management will allow me to make a valuable contribution to your organization. I look forward to the opportunity to discuss how my background and skills can support the continued success of your team.