Virtual Assistant/Customer Service

I have been employed at a BPO company for four years and continue to work there up until now, which has helped me develop technical and customer service skills. Currently, my schedule at the BPO company runs from 5 am to 2 pm Eastern Time. Due to the flexible schedule and occasional downtime where there is no workload, I sometimes find myself watching videos or reading manga stories online. This led me to seek a part-time job to make my time more productive and to earn additional income. My experience in the BPO industry has equipped me with valuable skills such as communication, problem-solving, and adaptability in a fast-paced environment. I am proficient in handling technical inquiries and providing excellent customer service. However, I am now seeking opportunities to utilize my skills effectively during my free time and contribute to other projects or tasks outside my primary work hours. By exploring part-time opportunities, I aim to maximize my potential, enhance my professional growth, and make meaningful contributions to different roles or projects.

I have experience working as a sales and marketing coordinator, where I primarily handled administrative tasks in an office-based setting. My role involved close collaboration with both my supervisor and the agents I supported, as well as direct interaction with our customers. As a sales and marketing coordinator, I played a pivotal role in ensuring the smooth operation of daily administrative functions. This included tasks such as coordinating meetings, managing schedules, handling documentation, and providing support to both internal team members and external clients. Working closely with my boss and the agents allowed me to develop strong and keen understanding of the sales and marketing processes. I was responsible for maintaining organized records, facilitating communication channels, and assisting in the execution of marketing strategies. My experience in this role has honed my ability to multitask, prioritize effectively, and maintain a professional demeanor in fast-paced environments. I understand the importance of collaboration and teamwork in achieving business objectives and delivering exceptional customer service.

My initial job experience involved working as a checker at one of the prominent and leading malls in the Philippines. In this role, I closely collaborated with the counter cashier, focusing on assisting customers using bank cards to prevent fraudulent activities by verifying legitimate ownership. Additionally, I was responsible for promoting ongoing promotions to bank cardholders, ensuring they could take advantage of the benefits available. As a checker, I played a crucial role in maintaining security and trust in financial transactions while also enhancing customer experience through promotional offerings. This experience allowed me to develop attention to detail, adherence to security protocols, and was able to build customer relation skills in a fast-paced retail environment.