Virtual Assistant | Social Media Manager| Customer Support Specialist | Team Lea

inbound Agent: Handled client issues and inquiries over the phone. Escalation Specialist: Handling urgent or on-the-spot problems and tickets with Freshdesk. Email Support/B2B/B2B2C: Handled a non-voice line of business, which required me to respond to queries, issues, and complaints from suppliers, partners, and guests by email, SMS, and ticketing. Subject Matter Expert: Managed supervisory calls, chats, and emails. Assist and guide new staff through critical customer support processes. Team Leader: Led and supported a team of customer service agents by monitoring daily performance across calls, chats, and emails. Generated performance reports, analyzed agent productivity, and conducted coaching and training sessions to improve individual and team performance.

Inbound Agent Handled client issues and inquiries over the phone. This position allowed me to exercise good communication skills, analytical thinking, and multitasking. Escalation Specialist Handling urgent or on-the-spot problems and tickets with Freshdesk. My role here is to guarantee that the consumer receives the goods and service they paid for. This position taught me how to deal with stressful situations, multitask, think critically, and communicate effectively. Email Support/B2B/B2B2C Handled a non-voice line of business, which required me to respond to queries, issues, and complaints from suppliers, partners, and guests by email, SMS, and ticketing. On this position, I exercised written communication skills, analytical abilities and effective decision-making. Subject Matter Expert Managed supervisory calls, chats, and emails. Assist and guide new staff through critical customer support processes. In this role, I learned flexibility, leadership, problem-solving, analytical thinking, adaptation, and active listening skills.

Provide virtual assistance to clients across multiple industries including real estate, investment, beauty products, and automotive services. Manage and optimize social media accounts across Instagram, TikTok, Facebook, YouTube, X (Twitter), Threads, and LinkedIn. Create engaging content including static posts, reels, and short-form videos using Canva and other editing tools. Develop and implement content strategies aimed at increasing engagement, brand visibility, and conversion into sales and customer interactions. Schedule and publish content consistently using Meta Business Suite and Metricool.

Provide virtual assistance to clients across multiple industries including real estate, investment, beauty products, and automotive services. Manage and optimize social media accounts across Instagram, TikTok, Facebook, YouTube, X (Twitter), Threads, and LinkedIn. Create engaging content including static posts, reels, and short-form videos using Canva and other editing tools. Develop and implement content strategies aimed at increasing engagement, brand visibility, and conversion into sales and customer interactions. Schedule and publish content consistently using Meta Business Suite and Metricool. Monitor social media analytics to evaluate performance and improve content strategy based on data insights. Utilize AI and productivity tools such as ChatGPT, Gemini, Caption AI, and NotebookLM for content creation, video scripting, and transforming articles into engaging explainer content. Manage task assignments and monitor team progress using Motion for workflow coordination and productivity tracking. Handle client communication professionally via Slack, WhatsApp, and email (Gmail), ensuring timely updates and coordination. Use tools such as Google Sheets for tracking, reporting, and organizational tasks. Support email marketing and automation using Klaviyo and Mailchimp to enhance client outreach and engagement. Collaborate closely with clients to align content with business goals and ensure consistent brand messaging.

Assist customers with product-related queries. Offer/sell automobiles. Assist secretary in updating inventory and sales records.