Sales & CSR | Tier III TSR with E-commerce & Appointment Setter| Case manager/Fil

As an ISA Lead Generation & Appointment Setter, I was responsible for initiating and managing cold calls to potential leads. I help guide prospects in understanding the value of our services while also scheduling appointments for the sales team to further engage with them.

Case manager for Social Security, we are helping individuals navigate benefits, eligibility, applications, and ongoing case issues related to government assistance programs. also managed client intake, scheduling, conduct call verification to SSA office and case preparation for SSI and SSDI claims.

Responsible for initiating and managing cold calls to potential leads. My primary focus was verifying their information, educating them on the services and facilities we offer, and highlighting the benefits they could receive. Through these calls, I help guide prospects in understanding the value of our services while also scheduling appointments for the sales team to further engage with them.

• Handled inbound and outbound calls and delivered expert remote technical support for Verizon Wireless clients. Assist customers in device troubleshooting, order processing, ticketing system, and Insurance claims. • Promoted to Technical Support Coach, where I was responsible for handling escalations and providing guidance to new Tier II Technical Support Representatives at the Bogota, Colombia, and Mexico City sites. In this role, I remotely assisted and mentored the Tier II team, ensuring they had the resources and knowledge to resolve complex technical issues. I also played a key role in improving the team's troubleshooting skills, troubleshooting efficiency, and overall customer satisfaction. My experience in this position helped enhance team performance and ensured consistent, high-quality support for our customers. Technical Skills: •ERP Systems: Proficient in managing and optimizing ERP platforms such as SAP, Oracle, and NetSuite. •Database Management: Extensive experience with SQL, including querying, data manipulation, and optimization. •SaaS Solutions: Experienced in implementing, managing, and optimizing Software-as-a-Service (SaaS) solutions, driving efficiency and scalability in business operations. •Microsoft & Google Applications: Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (Sheets, Docs, etc.), and Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro).

I handled inbound and outbound calls for a U.S. e-commerce company, upsold products, assisted customers with order processes, and tracked order shipments by coordinating with shipping companies like FedEx, UPS, and USPS. *I consistently met and exceeded sales targets while delivering exceptional customer service and ensuring timely and accurate updates for customers.

managed client intake, scheduling, conduct call verification to SSA office and case preparation for SSI and SSDI claims.

Sending multiple Moxie Email to correspond with customers concern