Overview
Looking for full-time work (8 hours/day)
at $2.83/hour ($545.47/month)
Bachelors degree
Last Active
July 4th, 2026 (6 days ago)
Member Since
April 25th, 2024
Profile Description
I am a highly competent and accountable professional who thrives in
autonomous environments, consistently delivering high-quality results
with minimal supervision. I possess a refined ability to manage my own
schedule effectively, ensuring that I maintain comprehensive oversight
and rigorous control over all project responsibilities and deadlines.
Furthermore, Ibringastrategicmindsettothe role, withaprovenhistoryof
identifying and implementing innovative solutions to enhance
administrative workflows and cultivate long-lasting, positive client
relationships.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Served as the primary point of contact for T-Mobile customers, managing high-volume inbound calls focused on billing, account management, and technical support. Specialized in "first-call resolution" by identifying tailored wireless solutions, including plan upgrades and device transitions, to enhance customer loyalty. Additionally, facilitated digital adoption by guiding users through self-service tools and maintained meticulous account documentation to ensure a seamless service history.
Customer Support » Chat Support
Experience: 1 - 2 years
Managed end-to-end customer support for digital loan services, addressing real-time inquiries regarding application processes, interest rates, and repayment terms. Provided technical troubleshooting for mobile app navigation and document uploads while resolving payment discrepancies across e-wallets and bank transfers. Additionally, handled sensitive disputes regarding collection practices and documented technical bugs to ensure seamless financial operations.
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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