General Virtual Assistant | Shopify Virtual Assistant | Amazon Virtual Assistant

Processed high-volume financial transactions with 99%+ accuracy at MLhuillier. Experienced in maintaining compliance documentation, generating detailed reports, and managing databases. Fast, accurate, and detail-focused—ideal for product listings, order processing, and inventory updates in e-commerce.

Completed supervisor-delegated admin tasks at Avasia, coordinated cross-functional reporting at MLhuillier, and streamlined workflows to improve operational efficiency. Experienced in report preparation, record-keeping, process documentation, and SOP adherence—directly transferable to virtual assistant workflows.

Maintained proactive client communication across all roles, supervised frontline staff, trained new personnel on digital platforms, and built strong professional relationships. Clear, professional, and responsive communicator—essential for remote collaboration and client updates.

Responded to urgent service tickets at Avasia with timely resolutions and consistent updates. Experienced in handling customer inquiries, providing technical assistance, and maintaining professional correspondence—transferable to e-commerce customer support workflows.

Optimized branch scheduling at MLhuillier and coordinated field deployments based on service tickets at Avasia. Skilled in appointment coordination, schedule optimization, and time-blocking for maximum productivity—ready to manage executive calendars remotely.

Delivered exceptional support to private/company clients at Avasia, managed customer transactions at MLhuillier, and provided technical assistance at VAAM's Net Cafe. Strengthened client loyalty through personalized service—directly applicable to e-commerce customer support and order inquiries.

GVA-certified professional with 8+ years corporate experience in IT support and financial services. Skilled in email/calendar management, data entry, document preparation, and workflow optimization. Proficient in Google Workspace and MS Office; actively building working knowledge in Asana, ClickUp, Slack, and HubSpot through hands-on practice. Detail-oriented, reliable, and committed to delivering exceptional remote support.

Actively upskilling in Amazon Seller Central operations, focusing on product listings, order tracking, inventory monitoring, and customer message handling. My 8+ years in financial transaction processing and IT operations provide a high-accuracy foundation for reliable catalog management and seller account support. I can immediately assist with SOP-driven store maintenance, precise product data entry, and order coordination while systematically expanding my platform expertise. Analytical, process-focused, and committed to rapid, hands-on mastery.

Actively upskilling in Shopify store operations, with focused practice on product listing creation, image optimization, inventory updates, and order monitoring. Leveraging 8+ years in IT support and financial operations, I bring technical troubleshooting, structured process documentation, and high-accuracy data entry to everyday store management. Ready to support customer message templating, SOP-based backend workflows, and routine maintenance while continuously building hands-on platform proficiency. Detail-oriented, tech-savvy, and highly adaptable to client-specific systems.

Proficient in Google Workspace (Docs, Sheets, Drive, Gmail) and MS Office for document preparation, reporting, and data management. Trained in Asana and ClickUp for task tracking and workflow organization, and Slack for team communication and HubSpot for basic CRM and client correspondence. Comfortable adapting to client-preferred tools and platforms with minimal onboarding time.

Diagnosed hardware/software issues at Avasia and VAAM's Net Cafe, performed equipment assembly and network cabling, handled system upgrades and data backups. IT background ensures quick troubleshooting of platform issues, app conflicts, or technical errors in Shopify/Amazon workflows.

Conducted research for technical solutions, compliance requirements, and process improvements. Skilled in gathering accurate information, verifying sources, and presenting findings clearly—valuable for product research, competitor analysis, and market validation in e-commerce.