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As a Senior Manger I was in charge of creating or improving new process for the company. I was also in charge of overseeing the entire operations.
As a QA
Main Job Tasks and Responsibilities • draft quality assurance policies and procedures•interpret and implement quality assurance standards•evaluate adequacy of quality assurance standards•devise sampling procedures and directions for recording and reporting quality data•review the implementation and efficiency of quality and inspection systems•plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality•document internal audits and other quality assurance activities•investigate customer complaints and non-conformance issues•collect and compile statistical quality data•analyze data to identify areas for improvement in the quality system•develop, recommend and monitor corrective and preventive actions•prepare reports to communicate outcomes of quality activities•identify training needs and organize training interventions to meet quality standards•coordinate and support on-site audits conducted by external providers•evaluate audit findings and implement appropriate corrective actions•monitor risk management activities•responsible for document management systems•assure ongoing compliance with quality and industry regulatory requirements
I have 3 years experience as an office admin
9 years working in a call center
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