Customer Service Representatives

I worked as a Customer Service Representatives and Sales which I handled customer concerns with their billings, upselling, upgrading phones and plans, basic troubleshooting, processing of orders thru phone using the and making sure all information are correct, ensure to give the right and valid information by using the right tools/methods. Staying calm when handling customer complaints by acknowledging and identifying the misunderstanding, empathize with them, apologize and find a solution. I treat customer with kindness and honesty.

I worked as an Administrative Staff in a Government Office. I am the secretary of the Head Chief of the Municipal Environment and Natural Resources office. I carry out administrative duties such as filing, typing, copying, binding, scanning etc. Exhibits polite and professional communication via phone, email or face to face inquiries. Take and distribute meeting minutes. Maintain and reorder office supplies, receives, sort and distribute mail and coordinate office procedures.