Customer Service Representative / Virtual Assistance

I am an organized, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively. I can able to communicate well with a group and on an individual level.

Handling calls at least minimum of 21 calls a day ● Handling customer's concern about Device issues, Plan and Services issues, Billing issues, Account changes, Port In request and answering Service inquiries ● Treat customers with kindness, honesty and respect to retain their business ● Identifying and assessing customer's need to ensure they are satisfied ● Keeping detailed records of customer interactions and in being charge of customers details ● Utilizing tools to handle customers complain ● Following company's communication policies and procedures

I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

I am a hard-working and driven individual who isn't afraid to face a challenge.

● Promoting the company's existing brands and introducing new products to the market on company social media. ● Schedules appointments and meetings as necessary. ● Maintaining relationships with clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. ● Answering inbound and outbound calls and messages of clients. ● Preparing quotation and contract of sale for the sales of machines and equipment's to customers