Joana

Executive Virtual Assistant |General VA | Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 4th, 2026 (4 days ago)

Member Since

April 21st, 2024

Profile Description

Virtual Assistant | Admin & Customer Service Pro

With 8+ years in office administration and customer service, I transitioned to remote work in 2022 as a Virtual Assistant. I bring efficiency, organization, and a client-focused approach to virtual environments.

Inventory & Project Management

• I can coordinate client, technician, and driver appointments for smooth scheduling
• Resolve conflicts, update schedules, and keep clients informed
• Prepare weekly team schedules, track attendance, and monitor performance
• Manage client databases, maintain accurate records, and ensure compliance
• Track expenses, prepare financial reports, and assist in forecasting
• Manage inventory, place online orders, track deliveries, negotiate with suppliers, and conduct audits
• Maintain consistent communication via email, phone, and messaging apps
• Develop systems to track client interactions, appointments, mail Management
• Filter, organize, and respond to hundreds of emails daily while maintaining professionalism
• Flag phishing emails, remove spam, and prepare end-of-day email summaries

Calendar & Scheduling

• I can maintain CEO or client calendars, update or cancel entries, and prevent conflicts
• Organize business and personal schedules, provide reminders, and track milestones

Business & Personal Purchases

• I can manage online orders, process payments, and maintain accurate expense tracking

Travel Coordination

• I can arrange flights, accommodations, and transportation while following client preferences

Service Coordination

• I can schedule office cleaning, landscaping, and personal appointments (massage, hair, dental, therapy, pets)

Meeting Coordination

• I can schedule meetings, reserve rooms, manage logistics, and ensure smooth execution
• Conduct research to improve processes and operations

Weekly & Daily Scheduling

• I can design structured weekly routines using calendar tools to optimize focus and productivity

Gift Management

• I can organize and send personalized gifts to clients and partners to strengthen relationships

Document Management

• I can manage Google Workspace files, budgeting, contacts, and client documentation
• Handle real estate administration, contractor lists, project timelines, and important documents

Social Media & Lead Generation

• I can monitor and respond to messages and comments to improve engagement
• Assist with Canva editing for posts, carousels, and presentations
• Send lead-generation emails, track engagement, and evaluate campaign performance

Real Estate & Portfolio Management

• I can extract and organize real estate data, manage contracts, and track project timelines
• Prepare visually compelling presentations for real estate portfolios

Customer Service & Team Support

• I can greet clients, handle concerns, maintain client databases, and act as liaison between clients and staff
• Assist with rescheduling appointments, service coordination, and team schedule management
• Provide administrative support to salon or office teams, including managing staff time-offs

Top Skills

Experience: 5 - 10 years

Other Skills

Experience: 2 - 5 years

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 10+ years

Basic Information

Age
33
Gender
Female
Website
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Address
Legazpi City, Albay
Tests Taken
IQ
Score:  112
DISC
Dominance: 9
Influence: 19
Steadiness: 42
Compliance: 30
English
C2(Advanced/Mastery)
Government ID
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“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

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