General Admin VA | Customer Service and Sales Representative

I possess over two years of experience in the Business Process Outsourcing (BPO) industry, specifically as a Customer Service Representative. Within this role, I specialized in handling travel accounts, where I assisted customers with booking, modifying, and canceling reservations. Beyond managing their itinerary, I took pride in providing personalized support to help clients plan their vacations, ensuring they enjoyed the best possible experience during their holiday.

My first client as a Virtual Assistant was a Travel platform. I mainly reached out to potential clients and promoted our services through cold calls. It was tough at first, but I persisted and adapted. With time, I improved my selling skills and consistently exceeded weekly quotas. This experience showed my ability to succeed in sales.

Besides writing emails, I also tracked my coworkers' stats. This helped me practice collecting and analyzing data accurately. By doing this, we could see who needed help improving and offer support where it was needed.

After six months of being a customer service representative, I was promoted to a support role. In addition to handling calls, I began managing my colleagues' schedules, ensuring a balanced workload and sending administrative emails to supervisors and clients. I also facilitated leave requests and other administrative tasks. This role required a blend of organization, communication, and attention to detail.

In my role as Sales Support, I schedule appointments for clients interested in our services. Using my communication skills and attention to detail, I ensure their schedules are accommodated. I've also improved my listening and time management skills to prevent conflicts and provide excellent service.