Customer Service Representative| Lead Qualifier| Administrative Assistant

I handled calls with clients in the U.S. to qualify leads, gather information, and discuss appointments. I updated and maintained records in the CRM to keep lead details, follow-ups, and communications accurate. I coordinated schedules and follow-ups between clients and our team to support daily operations. I responded to inquiries and ensured proper handling and documentation of messages for lead management.

- Managed a high volume of inbound calls concerning orders, billing issues, returns, and account support. - Assisted customers by resolving their issues, providing updates, and ensuring that requests were processed accurately. - Recorded and updated customer information in internal systems while maintaining high service quality standards. - Communicated with customers professionally, empathetically, and with careful attention to detail.

I managed customer inquiries, messages, and order coordination through Facebook Messenger and various online platforms. I assisted in scheduling appointments, conducting customer follow-ups, and providing daily administrative support. Additionally, I handled data entry and maintained accurate records of transactions and customers. I supported business operations through real-time communication and effectively organized workflow management.