Non-voice, live chat,
Worked for e-commerce brands across Australia, the US and the UK. Trained to give the best customer service experience in whatever situation there is and keep the engagement through social media platforms
I label myself as a highly diligent hard worker and goal-driven to achieve the desired outcome. Can work independently with minimal supervision and learn processes in no time.
Experienced in using the following CRM tools/business tools:
- Zendesk
- Shopify
- HubSpot
- Help Scout
- Salesforce
- CS Central
- Intercom
- Sprout Social
- Hootsuite
- Google Workspace
- Meta Business
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- Slack
- Trello
- Monday
- Canva
Already have experience in working remotely since 2015 to be an online English tutor. Providing customer service to actual buying customers in 2016. And by 2019, becoming a customer service associate for the online platform giant. Now, working as a Customer Support Specialist Manager and Social Media Manager remotely.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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