Customer Support Specialists

In my previous role, I was a KYC expertise for the Onboarding process. We avoid fraudulent cases and closely monitor each document submitted by the client. My experience is an excellent fit for the list of requirements in this job: • Prior KYC experience • Prior experience in KYC or onboarding in a trader or bank environment • Eagerness to learn and to keep abreast of KYC latest issues and requirements • Good written and spoken English • Knowledge of the Company Rules and Regulations • Processing clients’ withdrawals request via credit card and wire transfers. • Executing withdrawals that have been processed via Credit cards payment process • Handling emails. Resolving clients’ complaints and requests • Previous Customer Representative local/International Sports work experience. •Responding to inquiries and complaints via chat and email on the FreshDesk platform. •Processing "withdrawal, deposit, refund, and bonus" requests from clients and partners • Provided customers’ exigencies & requests successfully. • Validation of documents for client onboarding • Updating client informationtranslation of documents • Crediting funds for initial deposits. Call Center Representative versed in customer support in high volume environment. Superior computer skills and telephone etiquette. Attentive Customer Services Representative with 5 years • Achieving customer service satisfaction and customer retention goals. • Independent and quick thinking • Team player seeking a role offering increased responsibility. • Settled customers’ inquiries and complaints smoothly & rapidly. • Perceptively dealt with seldom technical difficulties. • Provided customers’ exigencies & requests successfully.