General Virtual Assistant / Customer Service

By offering self-service solutions for listing products, resolving problems, and expediting sales, I am assisting selling partners and clients in reaching customers worldwide. We provide our selling partners with a unique blend of personalized support and technological solutions, adapted to their specific stage in the customer journey. In addition, I'm in charge of giving Selling Partners and Clients on the Amazon platform accurate and timely operational support.

I am analyzing the cost of goods, Amazon fees, and potential profit margins to determine the viability of selling a particular product. This assessment involves a meticulous evaluation of costs, pricing, and the potential for profitability.

I am ensuring client’s organization's processes and practices are ethical both socially and environmentally. I will ensure that the company reduces and avoids damaging effects on the environment from business behaviors, always promoting a sustainable approach.

Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers update our internal databases with information about technical issues and useful discussions with customers.

I am ensuring client’s organization's processes and practices are ethical both socially and environmentally. I will ensure that the company reduces and avoids damaging effects on the environment from business behaviors , always promoting a sustainable approach.

I am building or maintaining branding for the client. I have in-depth understanding of what makes that brand unique. Bringing that brand to life through logos, colors, typography, illustration, photography, graphic elements, and more. I am able to be consistent across platforms and speaks to the right audience.

To support our sales team by contacting prospective clients via telephone and email to ensure our sales professionals meet their monthly meeting goals.