Rona

Customer Service Pro: Ready to Rock as a Virtual Assistant

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Overview

Looking for part-time work (6 hours/day)

at $4.00/hour ($528.00/month)

Bachelors degree

Last Active

May 2nd, 2024 (4 days ago)

Member Since

April 17th, 2024

Profile Description

"Are you seeking a flexible virtual assistant who brings a wealth of customer service experience to the table? With a proven track record as a customer service representative, I easily adapt into the virtual world, equipped with knowledge and experience in delivering top-notch support and building lasting client relationships. Let's collaborate to elevate your business efficiency and exceed your customer service expectations."
Welcome! As a customer support specialist with a background in customer service, I excel in:
• Responding to customer inquiries via email, chat, or phone.
• Providing product or service information and assistance.
• Resolving customer complaints and issues.
• Managing and updating customer databases.
• Processing orders, returns, and refunds.
• Scheduling appointments and managing calendars.
• Conducting research and gathering information.
• Coordinating with other teaUpgrade to see actual infombers or departments.
• Creating and updating documentation or FAQs.
• Handling administrative tasks such as data entry or file management.
• Providing personalized support and recommendations.
• Conducting customer satisfaction surveys or follow-ups.
• Staying updated on company policies, products, and industry trends.
With knowledge of using:
Email Platforms: Gmail, Outlook
• Chat Applications: Microsoft Teams
• Communication Tools: Zoom, Skype'
• Calendar and Scheduling Tools: Google Calendar, Microsoft Outlook Calendar, Calendly
• File Storage and Management: Google Drive
• Collaboration Tools: Google Workspace, Microsoft Office 365
• Document Creation and Editing: Microsoft Word, Google Docs
• Task Management Tools: Microsoft To Do
• Note-taking Apps: Scratchpad, Notepad
"Ready to streamline your tasks and enhance productivity? As an experienced customer service representative transitioning to a virtual assistant role, I bring a great deal of expertise in utilizing the best task management tools to optimize efficiency. Let's apply these powerful tools together to elevate your business operations and exceed your goals. Schedule a consultation today and let's embark on this journey toward success!"

Top Skills

Customer Support

Experience: 6 months - 1 year

Experienced in delivering high-quality customer service, maintaining professionalism, and ensuring customer satisfaction in every interaction.

Office and Administration » Adaptability

Experience: 6 months - 1 year

Adaptable expert adept at swiftly adjusting strategies to meet evolving client needs. With a keen ability to embrace change, I ensure seamless transitions and deliver optimal solutions in dynamic environments, exceeding expectations every step of the way.

Office and Administration » Time Management

Experience: 6 months - 1 year

Efficiently manages time to prioritize tasks, handle customer inquiries promptly, and meet service level agreements while maintaining quality and accuracy.

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Proficient in providing timely and effective support to customers via email channels, ensuring prompt resolution of inquiries and concerns.

Customer Support » Customer Service

Experience: 6 months - 1 year

Experienced in delivering high-quality customer service, maintaining professionalism, and ensuring customer satisfaction in every interaction.

Office and Administration » Communication

Experience: 6 months - 1 year

Strong verbal and written communication abilities, adept at conveying information clearly, empathetically, and professionally to customers and colleagues.

Office and Administration » Interpersonal

Experience: 6 months - 1 year

Demonstrates excellent interpersonal skills, capable of building rapport, fostering positive relationships, and collaborating effectively with customers and team members.

Customer Support » Technical Support

Experience: Less than 6 months

Capable of analyzing technical issues and providing troubleshooting support to customers, utilizing technical knowledge and resources effectively.

Office and Administration » Data Analytics

Experience: 6 months - 1 year

Proficient in analyzing customer data and feedback to identify trends, patterns, and opportunities for improvement in service delivery and customer experience.

Customer Support » Active Listening

Experience: 6 months - 1 year

Proficient in active listening techniques, attentively understanding customer needs, concerns, and feedback to provide personalized and effective support.

Office and Administration » Problem Solving

Experience: 6 months - 1 year

Effective problem solver, adept at identifying customer issues, analyzing root causes, and implementing appropriate solutions to ensure customer satisfaction.

Customer Support » Product Knowledge

Experience: 6 months - 1 year

Demonstrates comprehensive knowledge of products, services, and offerings, enabling accurate and informative assistance to customers and addressing their queries effectively.

Office and Administration » Technology Proficiency

Experience: 6 months - 1 year

Highly proficient in technology, adept at utilizing a wide range of software, tools, and platforms to streamline processes, enhance productivity, and achieve business objectives effectively.

Office and Administration » Teamwork

Experience: 6 months - 1 year

Ability to collaborate and communicate effectively with colleagues, share knowledge and insights, and work together to achieve common goals and objectives.

Basic Information

Age
20
Gender
Female
Website
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Address
Trece Martires City, Cavite
Tests Taken
IQ
Score:  85
DISC
Dominance: 33
Influence: 10
Steadiness: 46
Compliance: 11
English
C2(Advanced/Mastery)
Uploaded ID
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