Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Associates degree
Last Active
May 20th, 2024 (today)
Member Since
April 16th, 2024
Profile Description
“Alone we can do so little; Together we can do so much." Are you ready for your business to grow even more?
Experienced:
I worked in a Convergys-Concentrix (BPO company) for almost 8 years (7 years and 11 months).
CENTURYLINK - Technical Support : Inbound/Outbound/Billing/Troubleshooting for Landline Phone
CHARTER - Time Warner Cable Technical Support : Inbound/Outbound/Billing/Email/Troubleshooting for high speed internet.
VOYAGER Medical Proctor/Virtual Assistant : Assist patients to facilitate test kit.
COMCAST - Customer Service/Retention/SALES : Inbound/Outbound/Billing/Email/Saving customers/SALES, Educate customer on how to acquire FREE high speed internet (Internet Essentials). Upsell Xfinity Mobile.
Proficient in a variety of tools and applications.
Tools:
- Microsoft 365 (Word, Excel, Powerpoint, Outlook, Teams)
- AI (ChatGPT, Grammarly, OpenAI)
- Communications (MS Teams, Whatsapp,
- CRM (Zoho, Salesforce, Zendesk)- Social Media Platforms
Creative Tools (Canva, Capcut, Filmora)
Let's connect and explore opportunities to collaborate and achieve our goals together.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Managing incoming calls, collecting required data for 5 years, 2 years for Centurylink account 3 years for Charter time warner cable. Monitoring telecommunication systems, network traffic, and devices interactions. Troubleshooting and diagnosing network malfunctions, technical errors, and faulty equipment.
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Customer service: Educating customer how to avail free internet service for Internet Essentials comcast account. Retention: Monitoring customer satisfaction levels and addressing any concerns or issues promptly. Developing and implementing strategies to reduce customer churn and increase retention rates.
Other Skills
Marketing » Social Media Management
Experience: Less than 6 months
Real Estate » Photo Editing
Experience: Less than 6 months
Customer Support » Sales Support » Account Retention
Experience: Less than 6 months
Professional Services » Medical Services » Patient Care
Experience: Less than 6 months
Virtual assisting customers on how to use swab test kit for Voyager account.
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu
- Tests Taken
- IQ
- Score: 138
- DISC
- Dominance: 37
- Influence: 34
- Steadiness: 24
- Compliance: 5
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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