Customer Service Associate | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 6th, 2024 (9 days ago)

Member Since

April 14th, 2024

Profile Description

Experienced Customer Service Associate in the banking industry with excellent problem solving skills and maintaining high standards of customer service. Proficient in managing all areas of account management, sales, and customer service in face-
paced environments. Excellent multi-tasker and team player.

Skills
-communication
-problem solving
-conflict resolution
-team work 
-finance
-computer literacy
- integrity
-writing-bank policies
-customer service 
-attention to detail
-cash handling
-math skills
-discretion-customer interaction
-finance rules and procedures
-financial transactions
-loan processing
-sales/upselling
-MS office
-Google workspace
-Multitasker
-Goal oriented

EXPERIENCE

BDO UNIBANK INC
September 2012 - April 2024
Customer service associate
- Resolve customer concerns/issues
-transitions to sales after resolving customers concern
-upselling banks products and insurance
-explaining credit card’s bill
-retain customers who want to cancel their account
-supervised and assisted new customer service associate
- transacts payment to loans and credit cards
- transacts foreign telegraphic transfer
-transacts real time gross settlement
- transacts Philippine domestic dollar transfer system
- converts united states dollar to peso
-converts peso to united states dollar
-converts third currency to peso
-assisting customers with client transactions and depositing and withdrawing funds from an account.