Customer Experience Specialist

Provided comprehensive remote support to clients, including handling bill payments, billing investigations, disputes, and account management over the phone throughout various BPO clients resulting in an increase in overall customer satisfaction and positive NPS results.

Roles have involved various administrative tasks, including organizing records and databases, managing accounts, and providing support with billing and payments

All call center representatives are expected to manage time between the calls they take and additional tasks that are required within or outside of each call taken. I am able to identify what to prioritize and adapt to changes on the fly.

Worked at Dexcom organizing and maintaining patient records and databases to ensure efficient information storage and retrieval.

Worked on processing data for e-commerce sellers towards the improvement of sales, page visibility, and trend analysis.