Mary

Customer Service Expert

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.09/hour ($1,177.60/month)

Bachelors degree

Last Active

July 12th, 2026 (2 days ago)

Member Since

April 12th, 2024

Profile Description

Hi! I'm a customer service professional with over five years of experience supporting customers in healthcare, financial services, and retail environments.
My background includes assisting customers over the phone, answering inquiries, verifying information, resolving concerns, and guiding people through processes with empathy and professionalism. I also have experience in healthcare pre-enrollment, quality assurance, and retail management, which strengthened my communication, problem-solving, and attention to detail.
I'm comfortable speaking with different types of people, following processes, documenting interactions accurately, and remaining calm in fast-paced environments. I genuinely enjoy helping others and building positive customer relationships through clear and respectful communication.

Top Skills

Office and Administration » Quality Assurance

Experience: Less than 6 months

Conducted structured call evaluations based on client-specific criteria and compliance standards. Assessed performance accuracy, documentation quality, and adherence to established SOPs. Provided clear, actionable feedback to improve service consistency and operational efficiency. Maintained detailed audit records and escalated critical findings when necessary to ensure process integrity.